Surface dock 2 not connecting to monitors using usb-c cables

Anonymous
2020-07-15T13:06:07+00:00

I purchased two new surface dock2 to connect our surface pro 7 to our widescreen monitors using usb-c cables. Neither of the monitors would connect through the usb-c ports.

One monitor is an LG 38WK95C. The other is a Dell ultrasharp U3818DW. The LG monitor previously worked connecting to a macbook pro through the usb-c port.

To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. A messages was displayed to the effect that the monitor should be connected through a displayport. The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Using the "detect monitor" feature came back with "no monitor detected".

I then connected the LG to the other surface pro 7 device through the surface dock 2. The exact same behavior occurred.

Windows update showed no updates available. I then manually updated the firmware on one of the surface pro 7 devices. Still no joy.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2022-02-01T06:00:27+00:00

    Hi All,

    I have encountered all the of the same issues in this thread.....

    4 days of pulling my hair out trying to find a solution to have the Surface Dock2 to display on dual monitors has been frustrating to say the least.

    The solution that has worked (finally !!!!) for me, is that you need to purchase the Microsoft Surface USB-C to HDMI adaptor.

    There was a post in this thread below about using an active USB-C adaptor, which was my final attempt to get this to work OR return all these Microsoft products back to the retailer for a refund.

    Most retailers will only have Passive USB-C adaptors, which don't seem to work with the Surface Doc2. (I had tried multiple different adaptors - all were passive)

    I highly recommend that if you are having this issue, to try the active USB-C adaptor method first, the cost of $64 per adaptor is small in comparison to the lost productivity time trying to get the monitors to work.

    Hope this helps anyone having this issue.

    Hardware Set-up :

    Surface Pro 7

    Surface Pro 2 Dock

    Microsoft USB-C to HDMI adaptor

    Generic VGA to HDMI Connectors

    Dell 24" Monitor

    HP 24" Monitor

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  2. Anonymous
    2022-02-27T17:36:50+00:00

    This worked for me also. I had to move mine to 74 htz. Thanks for the tip.

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  3. Anonymous
    2022-04-05T14:06:07+00:00

    I agree with you. I have a brand new Surface with the new dock 2, and I am flabbergasted that (1) there isn't at least 1 HDMI port and (2) the USB-C to HDMI in the monitor doesn't work. This is an absolute miss from the Surface product team. Shame that I can't get this all working in 2022. I am done with Microsoft products.

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  4. Anonymous
    2022-04-06T15:07:00+00:00

    Yes, and it seems Microsoft is incapable of accepting a MAJOR bug in this devise. They actually sent me three of these to see if one would work. None did.

    I am upset with the fact that our entire platform is Microsoft and yet they seem incapable of addressing the issue, admitting they have a problem and making a real effort to fix it.

    As a shareholder this is something I will raise.

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