Surface dock 2 not connecting to monitors using usb-c cables

Anonymous
2020-07-15T13:06:07+00:00

I purchased two new surface dock2 to connect our surface pro 7 to our widescreen monitors using usb-c cables. Neither of the monitors would connect through the usb-c ports.

One monitor is an LG 38WK95C. The other is a Dell ultrasharp U3818DW. The LG monitor previously worked connecting to a macbook pro through the usb-c port.

To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. A messages was displayed to the effect that the monitor should be connected through a displayport. The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Using the "detect monitor" feature came back with "no monitor detected".

I then connected the LG to the other surface pro 7 device through the surface dock 2. The exact same behavior occurred.

Windows update showed no updates available. I then manually updated the firmware on one of the surface pro 7 devices. Still no joy.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-06-15T08:38:55+00:00

    I used couple of hours to try to make it work. And the thing above made the trick. Microsoft must do something about this. When connector is turned that way towards the trackpad, it covers USB-C port on a Surface book 2. And why? Just why? Old Dock 1 worked fine, regardless of which way you turn the connector.

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  2. Anonymous
    2021-06-15T08:55:14+00:00

    I got fresh new Surface dock 2 and had the same problem.

    In manual nothing about what direction to turn on cable.

    On Microsofts official web site no info about this issue.

    Why?

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  3. Anonymous
    2021-06-15T19:45:46+00:00

    The real question is how have they not gotten this fixed in over a year let alone had the decency to reply to this thread. 3 users at our office got the new surface 2 dock none of them detect displays. We have tried everything wasting countless hours of time. Moral of the story buy anything but this dock!!!

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  4. Anonymous
    2021-06-23T21:17:47+00:00

    Hola a mi me paso lo mismo con la surface dock 2, tengo 2 monitores de 27 pulgadas curvos Samsung, el problema lo solucione cambiando los cables por unos cables Baseus 4k a 60hz, ya que los que tenia eran Moco 4k a 30hz.. la marca de cables que compre es Baseus Video adapter cable Model: NP021180R01BS

    Los acabo de comprar hoy como la ultima opción antes de tirar el surface dock a la basura, ahora espero que esta solución sea definitiva aun me falta probarlo en una jornada laboral completa por unos dias. informare los resultados.

    *Ah por cierto, tuve que limpiar el registro del dock, ya que me aparecía "Error de controlador"

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  5. Anonymous
    2021-07-07T01:38:38+00:00

    Confirmo, luego de varias jornadas de trabajo que el dock se comporta de manera normal sin ningún problema... Se reactivan y reconocen las pantallas luego del apagado, reinicio y suspensión... Espero que esta información ayude a alguien.. ya que cuando uno llega a esta página... Llega desesperado luego de haber probado todo

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