Me as well I have a monitor but not working with the dell display manager. It only works if I connect the cable directly to my Surface Book. I purchased a UNI USB-C to display port cable the same thing.
Surface dock 2 not connecting to monitors using usb-c cables
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Anonymous
I purchased two new surface dock2 to connect our surface pro 7 to our widescreen monitors using usb-c cables. Neither of the monitors would connect through the usb-c ports.
One monitor is an LG 38WK95C. The other is a Dell ultrasharp U3818DW. The LG monitor previously worked connecting to a macbook pro through the usb-c port.
To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. A messages was displayed to the effect that the monitor should be connected through a displayport. The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Using the "detect monitor" feature came back with "no monitor detected".
I then connected the LG to the other surface pro 7 device through the surface dock 2. The exact same behavior occurred.
Windows update showed no updates available. I then manually updated the firmware on one of the surface pro 7 devices. Still no joy.
Surface | Accessories | Surface Dock
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Anonymous
2021-01-15T22:42:46+00:00 -
Anonymous
2021-01-15T15:54:42+00:00 That's interesting. I did notice yesterday my monitor seemed to be "waking up" without the usual forced wake up (changing the refresh hz) I had been doing. I have not applied any new updates and now I am a little hesitant to do so. Let us know if it starts working again!
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Anonymous
2021-01-11T12:14:25+00:00 I don't have much experience in technical terms but I would advice you a tricky thing. Instead of bothering with all of these things get the 1 or 2 monitors for checking that they are suitable for you or not (in connectivity). For a source I would suggest you check this url. They are offering some good monitors.
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Anonymous
2021-01-11T12:02:51+00:00 Unfortunately, the exchange of the cables and the use of the following cables (Amazon.com: USB C to DisplayPort Cable for Home Office (4K @ 60Hz, 2K @ 165Hz), uni Sturdy Aluminum DisplayPort to USB C Cable [Thunderbolt 3 Compatible] for MacBook Pro , MacBook Air / iPad Pro 2020/2018, XPS 15/13: Computers & Accessories) not successful. The connection of my smallest Surface (Surface 4) is successful. The monitors and the docking station work. The connection of my great Surface pro 7 causes the monitors to go into standby and I can't find a way to change that. Switching the display rate from 59 to 60 hearts doesn't work for me either. It is clearly a problem with Surface Pro 7 ... I pay more than 2000 euros to become a beta tester ...
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Anonymous
2021-01-10T19:00:47+00:00 I had a Surface 6 with a Dock 1 and I upgraded to a Surface 7 with a Dock 2 only because I wanted the USB C and the Dock 2 works worse than the Dock 1! What a waste of money! Microsoft needs to resolve this issue with a firmware upgrade ASAP, waiting 2 months with no reply yet.