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Recently bought the Surface Pro 128GB.
Having been annoyed by the temperament of the touchpad, I bought a Microsoft Bluetooth mouse.
What I've found is that, when copying data over a network, the bluetooth mouse begins to lag.
Using the touchpad/pen is unaffected.
Makes me wonder whether the Wireless NIC and Bluetooth Module are using the same bus and/or whether this is a known issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks Bruno.
I have already tried the supposed 'generic Bluetooth driver' but it seems to make no difference with the MS Mouse!!
I will keep trying variations I may get lucky. As I said there was a quite techie comment that it was to do with shared Bluetooth addresses and interrupts. If I find anything that works for me I will let you all know.
But thanks anyway and I hope Bruno's comment helps some of you?
Tony
I am so glad I found this thread, been having terrible issues with my new Arc Mouse on a relatively new I7 Surface book with 16GB ram...made no sense.
Anyway, I finally got time and have been searching for answers for days before I crossed this thread. With this thread, I realized I switched down to a 2.4GHz network some time ago to resolve an issue with my harmony remote. I switched back to the 5GHz network and the mouse came to life and is working properly so far, thank you very much!!!!
So 10 years later and no fix? Really? My wifi does not have bluetooth acceleration, so that is not the answer... Why can a company not fix this issue? Why is there no class action suite against them for selling faulty products?
Hi BKStroh
I cannot give you and answer but on those occasions I have looked into it is definitely some conflict between my MS wireless mouse and the NAS transmissions to and from my remote devices. How exactly that translates into a technical and identifiable problem I do not know BUT...
....about two months ago I updated all of my Lenovo drivers. At the same time there was a fairly big MS update (it was around mid February) To my surprise and when I next started some long transmissions to/from my NAS drives... the problem had disappeared and I have not seen it since!!
I KNOW this is probably little help to you but whatever PC you use maybe you should also run a complete driver updated (especially the bluetooth and network drivers and you may hae the same luck as me!
Frankly I have no idea which update (Lenovo or MS) did the trick but something definitely changed. If you plough the internet there is a LOT about this problem although much of it is quite old and ALL of it is hitech!
One final thing... I was communicating with my NAS drives via a pair of 'powerline' adapters. One was connected to the router upstairs and the other to a power outlet in my office downstairs. I switched to a new/better/hi-speed pair at around the same time... so that might have been the sudden improvement. :=((
Sorry I cannot be more help! Flook
