Bluetooth Mouse lag

Anonymous
2013-05-01T15:27:34+00:00

Recently bought the Surface Pro 128GB.

Having been annoyed by the temperament of the touchpad, I bought a Microsoft Bluetooth mouse.

What I've found is that, when copying data over a network, the bluetooth mouse begins to lag.

Using the touchpad/pen is unaffected.

Makes me wonder whether the Wireless NIC and Bluetooth Module are using the same bus and/or whether this is a known issue.

Surface | Surface Pro | USB-C

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  1. Anonymous
    2014-02-26T07:41:45+00:00

    This one's very frustrating.... not being able to download in the background whilst doing other tasks... Christ....

    Pretty disappointing that I have to plug in a wired mouse to keep working... which means hard drive/thumb drive etc have to come out.

    Wouldn't mind a response from Microsoft to know whether they're addressing this.

    I too am very frustrated by this.

    I wish to use my Surface Pro 2 as a professional workstation, but the mouse lag is completely unacceptable. Nowhere have I ever experienced such a delay with a mouse. It makes using the device as a professional design tool downright impossible. The trackpad on the Surface keyboards is a terrible substitute for a real input device. 

    Using a wired or a USB-dongle mouse is not an option since the Surface Pro 2 only has a single USB port.

    If I wanted half-assed Bluetooth support, I would have purchased an iOS product.

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  2. Anonymous
    2014-02-11T11:46:48+00:00

    This one's very frustrating.... not being able to download in the background whilst doing other tasks... Christ....

    Pretty disappointing that I have to plug in a wired mouse to keep working... which means hard drive/thumb drive etc have to come out.

    Wouldn't mind a response from Microsoft to know whether they're addressing this.

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  3. Anonymous
    2014-02-07T13:46:59+00:00

    I have good news regarding to the general WLAN troubles of the Surface Pro 2:

    After the manual update of the integrated Marvell WLAN and Bluetooth-device drivers to Ver. 14.69.24049.160 (from 08.Nov.2013) the ping-times are now the same as with any other WLAN device and I have no more disconnects between Outlook 2013 and Outlook.com and also my messenger stays permanent online now.

    The drivers are available here: http://www.microsoft.com/en-us/download/details.aspx?id=38826

    The bad news:

    The Bluetooth Mouse Lag issue still exists :-(

    Regards, Gue

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  4. Anonymous
    2014-02-01T19:25:49+00:00

    as already stated before, even though this may fix the issue, users don't always have 5GHz capable routers nor connectable devices. I don't, so this is no option for me.

    It's also not possible for me to change to 5GHz - there must be another solution, maybe a Driver/Firmware-Update for the Marvell-Chip which gives Bluetooth a higher priority than WLAN?

    I thought because the Hard- and the Software for the Surface is from Microsoft there should be no compatibility issues! But once more it looks like the MS-guys don't use their own products... sad but true :-(

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  5. Anonymous
    2014-01-31T12:58:36+00:00

    Sometimes I also have the issue that the bluetooth mouse gets disconnected during high WLAN traffic and at the same moment the WLAN device shows a yellow callsign and doesn't work anymore.

    Because it's not possible to open the WLAN status/settings or the network control panel anymore I cannot say what's the reason for this.

    After a reboot it is working again, but surely still with a horrible mouse lag during downloads or local file transfers (e.g. from or to my Windows Home Server)

    I always have to use the touchpad instead the Bluetooth mouse because the mouse isn't useable anymore until the WLAN traffic is finished :-(

    btw: Windows 8.1 and the Surface Pro 2 Firmware is up-to-date and I tried 4 different n-WLAN Networks, it's always and everywhere the same disaster!

    Does anyone have an idea what I can do to solve this issue?

    If you use 5ghz wifi, you should not have any issues.  That fixed it 100% for me.  The issue is being caused by 2.4ghz wifi and bluetooth being on similar frequencies.

    as already stated before, even though this may fix the issue, users don't always have 5GHz capable routers nor connectable devices. I don't, so this is no option for me.

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