Bluetooth Mouse lag

Anonymous
2013-05-01T15:27:34+00:00

Recently bought the Surface Pro 128GB.

Having been annoyed by the temperament of the touchpad, I bought a Microsoft Bluetooth mouse.

What I've found is that, when copying data over a network, the bluetooth mouse begins to lag.

Using the touchpad/pen is unaffected.

Makes me wonder whether the Wireless NIC and Bluetooth Module are using the same bus and/or whether this is a known issue.

Surface | Surface Pro | USB-C

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  1. Anonymous
    2014-04-08T21:00:16+00:00

    so can we identify the affected chipset so that we can check if we can expect a solution, soon?

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  2. Anonymous
    2014-04-08T20:16:49+00:00

    Thanks for acknowledging the issue, Steven. Please note that it affects Surface Pro 1 customers as well (along with quite a few other computers).

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  3. Anonymous
    2014-04-08T20:14:17+00:00

    ...and what's about the non-Surface users seeing the same issues?

    The issue is chipset based, not Microsoft based, and that is why you are seeing this issue with other computer manufacturers as well.  Hopefully they can work with the chipset manufacturer and fix this via a driver update, otherwise it is not fixable.

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  4. Anonymous
    2014-04-08T20:06:56+00:00

    ...and what's about the non-Surface users seeing the same issues?

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  5. Anonymous
    2014-04-08T18:40:24+00:00

    Greetings all,

    A limited number of Surface Pro 2 customers may be experiencing interrupted connectivity with Bluetooth peripherals. We are looking into the situation and working on a resolution.

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