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I've seen many post, but no answers? Surface Pro Classic and just bought a Power Cover. Power Cover is recognized as both a keyboard and a battery under devises. All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted.
Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging. Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help.
Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix. I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.
Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update:
The battery charges and discharges as it should. The Surface now holds for at least 8-10 hours of regular use. Just one thing: It should go down to 20%, then use the main down to 20%, then the cover to 0%... In reality, it goes all the way down to 0% and then uses the main battery. Any ideas?
This issue is ongoing I have been in contact with Surface support and they have sent me two already and they were both dead on arrival. I am waiting to hear back from them and hope to get a solution soon.
Microsoft is this what I need to do to get the new Power Cover I bought to charge?
Hi,
Are you situated in the US? If so, we suggest that you visit the nearest Microsoft retail store for assistance. Our technicians there will help you determine if the issue is hardware related.
If you have other concerns, feel free to post.
Genius. Simple solution to a frustrating problem. Most of us who solve this problem do it from the software, driver, firmware, or electronics perspective, but it is clear that this is a basic issue inherent to lithium batteries. Your instructions were very simple and clear. Thanks. The Power Cover now works (and recharges) like a charm. Not sure if this device is still sold, but Microsoft ought to be able to fix this easily.
