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I've seen many post, but no answers? Surface Pro Classic and just bought a Power Cover. Power Cover is recognized as both a keyboard and a battery under devises. All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted.
Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging. Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help.
Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix. I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.
Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I went to the store, they verified the problem for me, but they don't have any in the stores anymore. Support has swapped them for me, but I am on my third one and they are all the same. Microsoft needs to have an engineer look into a real solution to add just a few volts to these so they will take a normal charge again.
This is BS. Anyone know if the Microsoft store will do a swap? I bought mine from Microcenter and am out of the return period by a few days. I don't want to open it up and risk it looking ugly on the bottom.
Hi all,
So after reading all the posts on here and given the fact that these power covers I ordered off the internet were basically paper weights, I decided to brave it and follow the process described by Pete. I know very little about lithium/ion batteries but thanks to Pete's posts I was able to open up my defective power cover, uncover the +/- terminals, bought a TENERGY TN211 smart charger and able to raise the voltage from 1.14 (really really discharged) up to about 3.55 volts per cell. I then plugged it into my official charger (i.e. connect it to my surface pro 2) and at least it appears to be charging for the first time since I have bought it. It is at 8% right now and going up.
Hats off to Pete for providing the useful tips and information. Thanks for taking the time to share your information with the rest of us and giving us hope for as I said, paperweights.
Thanks
Kris
Genius. Simple solution to a frustrating problem. Most of us who solve this problem do it from the software, driver, firmware, or electronics perspective, but it is clear that this is a basic issue inherent to lithium batteries. Your instructions were very simple and clear. Thanks. The Power Cover now works (and recharges) like a charm. Not sure if this device is still sold, but Microsoft ought to be able to fix this easily.
Hi,
Are you situated in the US? If so, we suggest that you visit the nearest Microsoft retail store for assistance. Our technicians there will help you determine if the issue is hardware related.
If you have other concerns, feel free to post.
