Power Cover Not Charging 100% 0% 100% ???

Anonymous
2016-08-27T11:39:33+00:00

I've seen many post, but no answers?  Surface Pro Classic and just bought a Power Cover.  Power Cover is recognized as both a keyboard and a battery under devises.  All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted. 

Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging.  Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help. 

Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix.  I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.

Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-09-27T04:55:46+00:00

    У меня такая же проблема!!! Скажу больше, переписывался по поводу этой проблемы с представителем майкософт. Он обещал сам перезвонить, в итоге тишина...Хотя он наверняка сказал бы всю ту же лабуду про обновления и прочую бестолковую инфу. В общем нужно самим ковыряться!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-09-25T20:32:44+00:00

    I also just purchased a brand new cover thinking mine was damaged since I bought it used. The new cover does exactly the same thing. Clearly this is an issue Microsoft doesn't want to address...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-09-25T19:31:37+00:00

    Just bought one to (Brand new) and it does the SAME thing....Help???

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-09-22T14:53:47+00:00

    I just got a power cover (brand new) and what your describing is exactly what mine is doing. I have already reset my surface Pro and installed all necessary firmware and updates.¥ have even done the two finger reset and uninstalled batteryandehargierclrivers and did the two finger hard reboot. No change. The surface cover works as a keyboard and mouse but only has the 0% and 100% battery states. (It goes From 0% to loo battery states. (It goes From 0% to 100% in about 5 seconds) I've now resorted to plugging and unplugging the cover with different combinations(connected to charger, dock, no charger).I have done this about 100 times now and no luck

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-09-21T12:56:36+00:00

    I am also having this issue. I have tried all the troubleshooting steps I can find. Basically Battery 2: Will show 0% and not charging until I plug in the AC adapter then it immediately goes to 100%. After removing the AC adapter it will still show 100% but will not draw power from the cover, only Battery 1, the internal battery. As stated before If I remove the cover and reattach it will go back to 0% battery again. I have checked all windows updates, running Windows 10. Also tried manually updating the Surface Pro 2 firmware and drivers.

    Was this answer helpful?

    0 comments