Power Cover Not Charging 100% 0% 100% ???

Anonymous
2016-08-27T11:39:33+00:00

I've seen many post, but no answers?  Surface Pro Classic and just bought a Power Cover.  Power Cover is recognized as both a keyboard and a battery under devises.  All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted. 

Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging.  Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help. 

Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix.  I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.

Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-10-15T15:57:48+00:00

    This worked for me too, though I was a bit reckless.  I literally got an old 1A Samsung

    phone charger, cut the end off of an old USB cable, stripped the wires that supply current, cut open the power cover, and touched to the battery connectors in the power cover for about 5 seconds at a time, measuring the new voltage each time until each was well over 3V (took about four or five times each to get them revived to the point that it would charge again). Worked like a charm, though I had heavily protected my hands, face, and body in case something went horribly wrong.  For what it's worth, I can't recommend you do this, but I got to the point of not caring what happened to it if it didn't work (and again, I had gone to great lengths to make sure I wouldn't be injured if a battery exploded).  It's been chugging along fine now for about six months.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2017-09-16T00:50:01+00:00

    The "Surgery" worked, it restarted the cells enough for the surface to recognize its existence.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-09-05T11:45:34+00:00

    Microsoft has left us high and dry regarding support. There is no available support for the power cover, Thanks Bill

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-07-03T00:25:31+00:00

    Yes, you should be annoyed. The inaccuracies weren't necessarily referring to you. There's a lot of fragmented information in this thread spread over 8 pages of replies, so I combined the collective knowledge into one how-to.

    I do think a 1cm measurement from the ridgeline on the long side without the docking connector is more appropriate though.

    I added "Pete_521 is the best." to my Reddit post.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-07-02T21:35:18+00:00

    Not sure if I should be annoyed or not, no real credit given on the post and trying to work out where I was inaccurate!

    Pete

    Was this answer helpful?

    0 comments