Power Cover Not Charging 100% 0% 100% ???

Anonymous
2016-08-27T11:39:33+00:00

I've seen many post, but no answers?  Surface Pro Classic and just bought a Power Cover.  Power Cover is recognized as both a keyboard and a battery under devises.  All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted. 

Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging.  Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help. 

Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix.  I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.

Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.

Surface | Surface Pro | USB-C

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  1. Anonymous
    2016-11-30T00:53:26+00:00

    Hi,

    I have the Surface Pro 1, bought the Power Cover almost 2 months ago and experienced the same issue. Tried so many things - connecting, disconnecting in 2 min. intervals, got it replaced and tried the same thing on the new one to no avail. I finally accepted the fact that it won't work as an extra battery but I kept using it as I would normally use a touch/type cover (kept it connected most of the time, used in desktop mode, tablet mode , etc.). Now, finally after 2 months (actually just now- it's status in "8% and charging"), it has started taking charge. I have read many posts where they said they kept using it and it finally started taking charge after some time - for some, it happened after a week and for others, it even took a month or a couple of months (in my case). So, you might not wanna try the surgical alternative (as explained in other comments) on your Power Cover unless you desperately need it to work soon. If you can wait, just forget that it can take charge and keep using it normally, and possibly, it'll start working sometime. It could not be a mere coincidence that it started taking charge as there are so many posts and users which/who had the same experience. However, the time varies in each case which could possibly depend upon the status for each Power Cover.

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  2. Anonymous
    2017-07-02T19:27:36+00:00

    I posted my how-to on Reddit Here

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  3. Anonymous
    2017-03-11T12:02:46+00:00

    Hi,

    Are you situated in the US? If so, we suggest that you visit the nearest Microsoft retail store for assistance. Our technicians there will help you determine if the issue is hardware related.

    If you have other concerns, feel free to post.

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  4. Anonymous
    2017-01-28T05:03:43+00:00

    Having the same issue with one I got on eBay for my Surface Pro 2. Replaced it and the replacement is still having the exact same issue...I'll just return it and wait for the Surface Pro 5, here's hoping that has at least a 10 hr battery and thunderbolt 3...

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  5. Anonymous
    2016-11-14T05:30:29+00:00

    Hi Jestoni, Thanks for the feedback, however I don't believe Microsoft offer a warranty on products brought from eBay vendors etc., so this was my only option to get  power cover going again.

    Perhaps in future you could recommend to Microsoft to ensure excess/old stock does not make it onto eBay etc., thus this situation where faulty Microsoft products making it to end users would not occur.

    Thanks,

    Pete

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