Power Cover Not Charging 100% 0% 100% ???

Anonymous
2016-08-27T11:39:33+00:00

I've seen many post, but no answers?  Surface Pro Classic and just bought a Power Cover.  Power Cover is recognized as both a keyboard and a battery under devises.  All firmware ever pushed is there and updated. Battery #1 and Battery #2 show in the battery menu...but not charging or maybe 100% charged is completely depleted. 

Once the internal battery reaches 80% (or so) the Power Cover charge goes from 0% to 100% and not charging.  Once the internal battery is depleted, the Surface shuts off and the Power Cover sits there happily doing nothing to help. 

Has Microsoft just ignored the many people that this problem has occurred to, or is there not a fix.  I'm trying to hold out till the Surface Go, but this battery thing is annoying to deal with.

Please don't add the gif. of how the batteries charge or how the blue fills the keyboard and monitor, please please don't answer with that.

Surface | Surface Pro | USB-C

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  1. Anonymous
    2016-12-09T18:26:26+00:00

    I wouldn't count on it. I sent mine in under warranty and still waiting. Over a month ago.

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  2. Anonymous
    2016-12-09T18:06:46+00:00

    I'm headed to Perth at the beginning of January from the US and I have the same problem with a Power Cover that I just purchased from Amazon.  Reading the experiences above, I'm not optimistic about returning it and getting a new one.  I hope I can get it fixed before flying there because I could really use the extra battery on the 24+ hour flight, but I'm not sure I will be able to, so I'd be more than happy to have you attempt surgery while I'm there for three weeks.

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  3. Anonymous
    2016-12-07T21:57:51+00:00

    Interesting, now I'm keen to open up a faulty unit and do some testing to see if I can see at what point the Surface is putting some power into the battery, then I could work out the quickest way to recover the battery without having to open it up.

    Anybody have a faulty unit in Perth, Australia, that they would be happy to let me open up and do some testing? 

    Pete

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  4. Anonymous
    2016-11-30T01:06:10+00:00

    Thanks for sharing your experience. It is nice to know that there still may be hope for the power cover. I keep mine plugged in most of the time at my desk and am only disconnected when I'm a meeting room or reading / working during my daily commute. I have my fingers crossed that mine shows a legitimate charge one day soon!

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  5. Anonymous
    2016-11-22T18:54:32+00:00

    I did the same and it worked for me as well. Thanks!

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