Thank you for the reply, although it sounds as though I am just being told to buy new earbuds.
I would still be interested in understanding why two earbuds that were not originally sold as a pair cannot be made to work together.
I have replaced the left earbud; how can I connect it?
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Anonymous
My left earbud fell out on the street and couldn't be found. I bought a replacement from a third party. I haven't been able to connect it, unfortunately, despite trying a factory reset and firmware update. The right earbud still works. Is there a solution? If not, I'd like to understand the problem. Thanks.
Surface | Surface Earbuds | Setup and pairing | Android
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Anonymous
2022-10-09T07:27:56+00:00 -
Anonymous
2022-10-09T00:11:59+00:00 Hi Peak_man,
Thank you for reaching Microsoft Community.
Replacement for the earbuds are sold by pair. We really don't support replacement earbuds from a third party vendor. I would recommend to contact our live support team to process a replacement for your Surface earbuds. You may reach them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This also works with Home users , just select Surface then Home as a type of user in the IVR prompt. You may also reach them through this page: Contact - Microsoft Support.
Kind regards,
Lavenia