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My left earbud fell out on the street and couldn't be found. I bought a replacement from a third party. I haven't been able to connect it, unfortunately, despite trying a factory reset and firmware update. The right earbud still works. Is there a solution? If not, I'd like to understand the problem. Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I know that Microsoft doesn't sell earbuds individually. To repeat what I've written previously, I would still be interested in understanding why two earbuds that were not originally sold as a pair cannot be made to work together. What is the technical issue?
Your answer assumes getting support is possible. However, the Surface Device app requires your device to be listed in your Microsoft Account devices, on which the Earbuds to not appear.
