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If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs. The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing. I am taking this thing back to the store for a refund if it can't be fixed.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
After 5 months since this is posted, is there still no resolution to this issue?
Same as all the others, just picked up a surface dock to be able to use with external monitor, close the lid and guess what? - My WIFI takes a dump.
I have kind of an annoying work around (not sure if it's been mentioned) flip the tablet around, lay it flat with the screen facing up and the WIFI no longer deteriorates.
Any real solutions from Microsoft? 5 Months to fix a known issue just seems too long.
So, the case still open??
And it will remain open forever. It is a hardware design issue, too much metal around the antenna when the lid is closed. The only way to get a semi-decent signal is to be very close to the access point.
Design engineers must have been so dug in their own environment that they didn't realize that many people want an uncluttered work area with a big screen and the Book closed on top of the desk or on tray somewhere
Having the same issue. This really sucks.
Having the same issue.
