WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-02-03T13:47:40+00:00

    some people have found relief by using a USB extension cable. my guess is that

    this is a shielding issue. I don't know if or when this might be addressed or

    even if Microsoft CAN address it.

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    Please mark as answered if this answers your question

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  2. Anonymous
    2016-01-31T16:53:38+00:00

    Hello all,

    I have upgraded my Surface Pro 2 to a Surface Book which I love dearly, but when I have to do serious work, I need a full size USB keyboard.  I had the brilliant idea of putting the Book into tent mode to use it that way.  Unfortunately, when in tent mode, the Wireless connection speed drops from a normal 117mbps to 5-11 mbps at best.  Has anyone else experienced this?

    Many thanks,

    Tim

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  3. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-01-19T17:56:50+00:00

    I’ve been told that Microsoft has reproduced this issue. Reproduction is the first step. It is unknown how long it will take to get to the root cause and look into a fix

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  4. Anonymous
    2016-01-16T19:59:47+00:00

    RE:  Using a cell phone as a WiFi access point.  Same thing with me, sharing the connection with my Lumia 925 on the desk the signal stays strong and fast after closing the lid.  I also moved the whole set-up to the room where my regular WiFi is located and the signal is good even with the lid closed.  The conjecture is that you have to be very close to the access point to avoid the problem

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  5. Anonymous
    2016-01-16T16:46:04+00:00

    Very compelling evidence.  Seems there is some sort of interference causing a delay in the Wifi packets when closed.  Perhaps there are magnets or other sources of electrostatic interference that are very close to the Wifi antenna with the Surface Book closed.  Anyone cracked one open?

    I've had to work with mine open all the time (but still using external monitors).

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