WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Anonymous
    2017-01-26T17:14:48+00:00

    ok, to get around this proble of when the lid shuts the wifi iis killed, we brought two adapters:

    Dlink DWA 192 AC1900, 600mbs 2.4ghz, 1300 5ghz

    Dlink  171 150mbs 2.4ghz, 433 5ghz

    now, on speed test our ADSL wiifi comes in at 9mbs download 1mbs upload, if we went fibre in a few weeks i belive we could realize up to 52mbs, so if the DWA171 gets 150mbs/433mbs what id the point of us keeping the DWA192? is it range, speed of processor.

    we tried a AD1200 and that ran at 9/1 too and a AC300, that got 9/1

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  2. Anonymous
    2017-01-22T01:18:20+00:00

    Not sure exactly what you mean - when you attach the new USB adapter, it shows up as a new Wi-Fi entry.  The biggest pain that took a while to figure out was that I had to remove my home access point from the "known networks" of the built-in adapter and then re-add to the external.  Before that, it would refuse to connect on the external without any reason why.  

    I'm currently using this adapter - you can find it on sale for ~$65:

    https://www.amazon.com/D-Link-Systems-AC1900-Adapter-DWA-192/dp/B00PVDM6W6/ref=sr\_1\_1?ie=UTF8&qid=1485047807&sr=8-1&keywords=d-link+192

    Also tried this adapter and it worked well.  I returned it when I saw the d-link on sale.  The other issue with this one is it doesn't support DFS channels which I use in my network:

    https://www.amazon.com/USB-AC68-Dual-Band-AC1900-Adapter-Included/dp/B01I7QFR10/ref=sr\_1\_1?ie=UTF8&qid=1485047852&sr=8-1&keywords=asus+usb-ac68

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  3. Anonymous
    2017-01-20T12:49:41+00:00

    USB EXTERNAL WI-FI Adaper

    ill try this, presummably you have to create wifi 3, any tips on how to do this appreciated

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  4. Anonymous
    2017-01-20T11:23:26+00:00

    I KID YOU NOT!

    A SOLUTION

    DETACH YOUR SCREEN

    TURN IT AROUND AND RE ATTACH IT

    BELIVE ME IT DOES ATTACH

    SHUT THE LID WITH THE SCREEN FACING UPWARDS!!!!!

    PROBLEM SOLVED

    I got the tip from the microsoft support team, they are aware of the issue and are working in a solution,

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  5. Anonymous
    2017-01-20T03:15:36+00:00

    I finally got sick enough of the issue that I just purchased a USB wifi adapter to attach to my dock at home.  It's a bit ridiculous to have a laptop this expensive that requires an external adapter to provide basic functionality, but I'd rather do that than have to insert some sort of *shim* every time I want to run it with the lid closed.

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