WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Anonymous
    2017-04-04T13:33:46+00:00

    Hello!!!

    It's been over a year since this was first reported and it's still happening!

    I bought my SB about 10 days ago, everything was fine until I got my external monitors set up.

    I assumed I had a defective laptop, so I exchanged it for a new one. Same issue.

    I even got a new modem (Netgear CM300) and a new router (TP-Link AC1900) just in case that was the issue.

    Nope!

    So if I want to use my home office setup, I have to keep the lid ajar.

    For a laptop costing nearly $3,000, I find this unacceptable!

    Microsoft? Are you listening?

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  2. Anonymous
    2017-02-04T08:21:47+00:00

    Microsoft are aware of the issue, they are working on a software workaround but not sure its possible as the issue is design, of all of the externam modem i tried the two id recommend are the netgear 6210 or the tp-link archer if you prefer a smaller model.

    ifnit were a car there would be a recall, given how many units they have sold thats unlikley, next best thing would be to issue a microsoft branded external modem in conjuction with a company and issue them for free to owners

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  3. Anonymous
    2017-02-04T02:01:34+00:00

    Doesn't change the fact that Microsoft made a design mistake by placing the WiFi antenna forward at the top of the screen.

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  4. Anonymous
    2017-01-26T18:50:01+00:00

    thanks, i have checked

    in my area BT say broadband 17mbs, Infinity upto 76mmbs.

    Curently running BT Hub 6, if I went to a Dlink wireless router AC1900, would the 9 download 1 upload figures increase? i.e would the Dlink router be better than the Home hub 6

    help appreciated

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  5. Anonymous
    2017-01-26T17:50:16+00:00

    If all you need is 9/1 then you're fine with the slower speed adapter.  I have a NAS at home that I use for streaming and transferring large files so I went with the faster adapter.  Keep in mind advertised speeds don't necessarily have any relation on the real world.  For me with an AC1300 5Ghz connection I average about 40MB/sec or 400mbit (far below the suggested max speeds).

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