WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Anonymous
    2017-07-22T19:42:53+00:00

    Thanks Amalia. 

    It's disappointing Microsoft didn't just admit to the error -- there support staff sent me two replacement computers because they thought it was a unique issue.

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  2. Anonymous
    2017-07-22T18:08:09+00:00

    I started this thread about 18 months ago.

    My husband used to work at Microsoft until recently and he researched this issue inside the company as well as he could.  The real problem is that the antenna is placed right behind the top front of the screen.  If the lid is fully closed the antenna is basically inside a metal enclosure and subject to a "Faraday cage" effect, the same reason for losing cell phone signals inside an elevator.  The magnet on the lid may make it even worse.

    The engineers that designed it must have not had a clue that users would like to have a nice, uncluttered desk with the Book out of sight.

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  3. Anonymous
    2017-07-22T15:04:48+00:00

    I've been using the pen to prevent the lid from closing completely.  Works most of the time.

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  4. Anonymous
    2017-07-22T14:59:19+00:00

    Same problem. But Microsoft Support seemed like they had no idea this was an issue. I'm on my THIRD Surface Book replacement -- lid closes, huge degradation in wifi. 

    Did this problem ever get solved/acknowledged by Microsoft?

    There's no way for it to be "solved".  There's a magnet that causes the signal degradation.  The "fix" will be the next generation surface book as it's going to require a complete redesign.  I'm guessing it hasn't been "acknowledged" officially because they don't want the bad press on something that's a design issue and not something they can fix without doing a complete recall.

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  5. Anonymous
    2017-07-22T04:57:47+00:00

    Same problem. But Microsoft Support seemed like they had no idea this was an issue. I'm on my THIRD Surface Book replacement -- lid closes, huge degradation in wifi. 

    Did this problem ever get solved/acknowledged by Microsoft?

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