WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Anonymous
    2015-12-04T05:24:24+00:00

    I have not, but I have connected a Surface Pro 3 to the same Surface Dock and a Lenovo Carbon X1 to the same mini video port to HDMI cable (and closed the Carbon X1 lid) and neither experienced signal deterioration.  The signal on the Surface Book connected to the Surface Dock is stable at 54 Mbps with the lid open.  If the lid is closed, the signal fluctuates and it goes down to as little as 1 Mbps.  Also there is no problem with the Surface Book not connected to the Surface Dock, but in that case the lid is always open

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  2. Anonymous
    2015-12-03T23:11:27+00:00

    Thank you for reaching out to the Surface community. Please help us understand the issue you are experiencing. Have you tried connecting your Surface to a different network? If yes are you having the same Wifi low speed issue?

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