WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Anonymous
    2016-01-16T16:22:45+00:00

    Exact same issue here. Did several tests with ping/tracert. The ones below were repeatable as I opened and closed the lid. I've been pulling my hair out for the past 2 weeks ever since I hooked up an external monitor (which allowed me to close the lid) the wifi has been awful. My work has basically grounded to a halt while I completely redid the wi-fi in my house. 

    Also, for what it's worth, once I moved a wifi access point very close to my computer (about 1 foot), it started to be fast again. (The access point as my verizon cell phone on 4G LTE sharing its connection). My home wifi is maybe 10 meters and two walls away.

    $ echo 'Power and monitor and keyboard and opened lid'; tracert -d 8.8.8.8

    Power and monitor and keyboard and opened lid

    Tracing route to 8.8.8.8 over a maximum of 30 hops

      1     7 ms     7 ms     3 ms  192.168.1.1

      2    22 ms    19 ms    17 ms  x.x.x.x

      3    22 ms    26 ms    61 ms  x.x.x.x

      4    26 ms    24 ms    23 ms  x.x.x.x

      5    25 ms    21 ms    25 ms  x.x.x.x

      6    38 ms    27 ms    21 ms  x.x.x.x

      7   149 ms    74 ms    74 ms  x.x.x.x

      8    49 ms    37 ms    25 ms  x.x.x.x

      9    36 ms    29 ms    35 ms  8.8.8.8

    Trace complete.

    username@BookWorm ~

    $ echo 'Power and monitor and keyboard and closed lid'; tracert -d 8.8.8.8

    Power and monitor and keyboard and closed lid

    Tracing route to 8.8.8.8 over a maximum of 30 hops

      1   120 ms   527 ms   501 ms  192.168.1.1

      2    86 ms   543 ms   478 ms  x.x.x.x

      3   192 ms   432 ms   527 ms  x.x.x.x

      4   119 ms   485 ms   647 ms  x.x.x.x

      5   128 ms   503 ms   568 ms  x.x.x.x

      6   112 ms   570 ms   496 ms  x.x.x.x

      7   340 ms   367 ms   573 ms  x.x.x.x

      8   274 ms   440 ms   563 ms  x.x.x.x

      9   189 ms   511 ms   508 ms  8.8.8.8

    Trace complete.

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-01-11T11:44:01+00:00

    On Mon, 11 Jan 2016 02:30:52 +0000, PhilHinton wrote:

    >>Please advise if MS engineers were able to reproduce the issue.

    I doubt I will get an answer to my email. All I can do is send them issues and

    point to threads. Sorry.

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  3. Anonymous
    2016-01-11T02:30:52+00:00

    Just to add credence to the issue, I am experiencing the exact same symptoms.  Surface Book connected to surface dock with two external monitors: If I close the Surface Book to just use the external monitors, Wifi performance is considerably impacted; In my case, I cannot even connect to the access point.  If I open the Surface Book, Wifi connection is restored without reboot or sign out.

    Please advise if MS engineers were able to reproduce the issue.

    Phil

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  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-01-09T12:41:10+00:00

    I've sent email to an internal contact to see if they can do some testing around this. Don't know if or when, but it's the best I can do.

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  5. Anonymous
    2016-01-08T17:02:28+00:00

    Hi Barb,

    Thanks for the response. I am connected to the external monitors using the Surface Dock.

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