WiFi deteriorates after closing the lid on Surface Book connected to Surface Dock

Anonymous
2015-12-03T05:04:27+00:00

If I close the lid of my Surface Book while connected to a Surface Dock, WiFi speed will drop from 54 Mbps to as low as 1 Mpbs.  The WiFi router is an AT&T U-Verse Pace 3801 HGV and the power setting for close the lid while plugged in is Do Nothing.  I am taking this thing back to the store for a refund if it can't be fixed.

Surface | Surface Book | Network

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-01-19T17:56:50+00:00

    I’ve been told that Microsoft has reproduced this issue. Reproduction is the first step. It is unknown how long it will take to get to the root cause and look into a fix

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  2. Anonymous
    2016-01-16T19:59:47+00:00

    RE:  Using a cell phone as a WiFi access point.  Same thing with me, sharing the connection with my Lumia 925 on the desk the signal stays strong and fast after closing the lid.  I also moved the whole set-up to the room where my regular WiFi is located and the signal is good even with the lid closed.  The conjecture is that you have to be very close to the access point to avoid the problem

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  3. Anonymous
    2016-01-16T16:46:04+00:00

    Very compelling evidence.  Seems there is some sort of interference causing a delay in the Wifi packets when closed.  Perhaps there are magnets or other sources of electrostatic interference that are very close to the Wifi antenna with the Surface Book closed.  Anyone cracked one open?

    I've had to work with mine open all the time (but still using external monitors).

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  4. Anonymous
    2016-01-16T16:22:45+00:00

    Exact same issue here. Did several tests with ping/tracert. The ones below were repeatable as I opened and closed the lid. I've been pulling my hair out for the past 2 weeks ever since I hooked up an external monitor (which allowed me to close the lid) the wifi has been awful. My work has basically grounded to a halt while I completely redid the wi-fi in my house. 

    Also, for what it's worth, once I moved a wifi access point very close to my computer (about 1 foot), it started to be fast again. (The access point as my verizon cell phone on 4G LTE sharing its connection). My home wifi is maybe 10 meters and two walls away.

    $ echo 'Power and monitor and keyboard and opened lid'; tracert -d 8.8.8.8

    Power and monitor and keyboard and opened lid

    Tracing route to 8.8.8.8 over a maximum of 30 hops

      1     7 ms     7 ms     3 ms  192.168.1.1

      2    22 ms    19 ms    17 ms  x.x.x.x

      3    22 ms    26 ms    61 ms  x.x.x.x

      4    26 ms    24 ms    23 ms  x.x.x.x

      5    25 ms    21 ms    25 ms  x.x.x.x

      6    38 ms    27 ms    21 ms  x.x.x.x

      7   149 ms    74 ms    74 ms  x.x.x.x

      8    49 ms    37 ms    25 ms  x.x.x.x

      9    36 ms    29 ms    35 ms  8.8.8.8

    Trace complete.

    username@BookWorm ~

    $ echo 'Power and monitor and keyboard and closed lid'; tracert -d 8.8.8.8

    Power and monitor and keyboard and closed lid

    Tracing route to 8.8.8.8 over a maximum of 30 hops

      1   120 ms   527 ms   501 ms  192.168.1.1

      2    86 ms   543 ms   478 ms  x.x.x.x

      3   192 ms   432 ms   527 ms  x.x.x.x

      4   119 ms   485 ms   647 ms  x.x.x.x

      5   128 ms   503 ms   568 ms  x.x.x.x

      6   112 ms   570 ms   496 ms  x.x.x.x

      7   340 ms   367 ms   573 ms  x.x.x.x

      8   274 ms   440 ms   563 ms  x.x.x.x

      9   189 ms   511 ms   508 ms  8.8.8.8

    Trace complete.

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  5. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2016-01-11T11:44:01+00:00

    On Mon, 11 Jan 2016 02:30:52 +0000, PhilHinton wrote:

    >>Please advise if MS engineers were able to reproduce the issue.

    I doubt I will get an answer to my email. All I can do is send them issues and

    point to threads. Sorry.

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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