Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2014-08-18T16:22:18+00:00

    I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

    I suffered the very same issue until I realized that the plug didn't actually fit into the recessed slot on the docking station... I shaved the edges of my Belkin adapter ever so slightly and all is well.

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  2. Anonymous
    2014-08-18T17:24:21+00:00

    Hello will-eman

    While docked, does Surface recognize other devices plugged into the Dock?  USB devices for example?  Can you verify that the Dock power supply is plugged in completely?  Does the corner of the dock light up in response to being powered?

    Manually ensure that all updates are installed while everything is connected:

    Desktop> Swipe for Charms> Settings> Control Panel> Windows Update> Check for updates> accept updates and install

    Accept as needed.  Restart Surface between layers of updates, even if not prompted to.  Restart and check

    for updates again.

    Do you get an audio indication when the monitor is plugged into the Dock?  Take a look at device manager, any banged out or Other devices?

    Let us know what is happening.

    Best regards

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  3. Anonymous
    2014-08-18T17:51:46+00:00

    I'm having the same issue as a number of others.  I have 2 Surface Pro 3's with docks.  If I try to plug any monitor or TV to the mini displayport on the dock, it will not work.  Windows sees that the monitor is attached, but you cannot get any video on it.  I have tried mini-DP to DP cables and mini-DP to HDMI with no success.  All cables work fine, however, if I plug them into just the mini-DP on the Surface 3's themselves.  Any ideas?

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