Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2015-10-24T06:16:53+00:00

    Just ran into this issue today.  I reinstalled drivers and rebooted and that didnt work.  I then found the solution earlier in the thread which said to hold down the power button and volume up for 15 seconds.  I rebooted with the sp3 in the dock and it's all better now.

    doing this 10 times a day can be very frustrating, you know..

    it was known forum the beginning that reboot solves the issue in most cases, at least until next time you undock SP3 and dock it again.

    for some reason, no one (hello MS) can explain, SP3 didn't detect the monitor after being docked again without a shutdown.

    it's it's getting better with recent updates, but still happens.

    Cheers

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  2. Anonymous
    2015-10-25T15:03:59+00:00

    Does it solve the issue permanently? Undocking and docking again works? No need to reboot SP3 to detect monitor again?

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  3. Anonymous
    2015-10-25T16:20:27+00:00

    HI Alex

    so far so good. I've done few reboot and undocking, docking back and I still have ability to extend my desktop to the other two external monitors that I have next to surface. I guess it worth to try hope it helps you to get rid of this annoying issue.

    cheers.

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