Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

Was this answer helpful?

100+ people found this answer helpful.
0 comments

191 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-10-21T20:09:12+00:00

    Split from this thread.

    I have a Surface Pro 3 that I bought about a year ago. Since the day I bought it, I've always had 2 external monitors hooked up to my docking station and I've never had an issue with it. Recently, one of my displays won't come on. If I unplug one of the displays from the docking port, the other display will then come on. For some reason, its only allowing me to have 1 external display at a time. In the settings, I tried the "detect" button to no avail. I've tried multiple restarts, resolution configurations and other settings but nothing is working to get my 2nd display to work at the same time as the 1st display.

    Has anyone else had the same problem as this?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-10-23T22:14:19+00:00

    Just ran into this issue today.  I reinstalled drivers and rebooted and that didnt work.  I then found the solution earlier in the thread which said to hold down the power button and volume up for 15 seconds.  I rebooted with the sp3 in the dock and it's all better now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-10-23T22:56:10+00:00

    Yes that worked.  Thanks for that.

    Was this answer helpful?

    0 comments