Surface Pro 3 dock not detecting external monitor

Anonymous

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it. I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office. I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community. What I need is a solution.

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Anonymous

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it. I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office. I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community. What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

Power off the Surface Pro
Hold Volume Up and the Power button for 10 seconds
Release buttons
Wait 5-10 seconds
Power on the Surface

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Anonymous

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
Have you tried the what Ed Bott - MVP suggests?

Additionally, please read the following support article:

Troubleshoot Docking Station for Surface Pro
Install Surface and Windows updates

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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191 additional answers

Anonymous

2015-02-04T19:46:54+00:00

I just bought ASUS 4K monitor PB287 hoping to connect it to my Surface Pro 3 i7 version. Dock does not detect it. I have tried Mini Display as well as Mini Display to and hdmi connection.

No recognition at all
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Anonymous

2015-02-04T20:12:40+00:00

The issue in some cases (including mine) is that the SP3 will not boot past the Surface logo if it is docked. Is this the same issue that you solved by shaving the adaptor plug?

In my case, the only solution so far is to shut down and start up the SP3 undocked; then when the lock screen appears on the SP3, dock, and the external monitor will work properly.
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Anonymous

2015-02-07T01:05:36+00:00
Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.

Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.

When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?

Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?

Have you tried the what Ed Bott - MVP suggests?

Additionally, please read the following support article:

Troubleshoot Docking Station for Surface Pro

Install Surface and Windows updates

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,
These steps did not work for me. It seems that the connector is making intermittent connection. This is very frustrating. I want the Surface to work very badly, but I'm losing patience.
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