Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2014-08-28T05:19:12+00:00

    Works connected to SP3's MDP; does not work connected to dock's MDP:

    • Monitor: HP w2007 monitor
    • Cable: DVI
    • Adapter:  Apple DVI-MDP adapter

    Works on both SP3 and dock MDP:

    • Monitor: HP w2007 monitor
    • Cable: DVI
    • Adapter:  Rocketfish DVI-MDP adapter

    Thanks for that Steve

    is it the RF -AP305?

    I was looking on the net and there are 2 models of the Rocketfish DVI-MDP adapter, one for mac book and the other doesn't state what its for? I take it you are using the latter? please confirm then I will go and search the market for one.

    RocketFish NONE Macbook

    Thanks again

    ben

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  2. Anonymous
    2014-08-28T14:19:37+00:00

    The surface pro 3's Intel HD 5000 supports the following since it's a U processor:

    DisplayPort* 1.2 / eDP*

    U-Processors: 3200 x 2000 @60 Hz,

    3840x2160@30Hz

    HDMI* 4096 x 2304, 3840x2160 @ 24Hz / 24bpp

    DVI 1920 x 1200 @ 60Hz

    If they would have put the H processor in we'd have UHD @60 Hz....  Thanks Microsoft!!!

    Reference: https://software.intel.com/en-us/articles/quick-reference-guide-to-intel-processor-graphics

    Edit:

    The i7 uses HD5000...  The other processors use HD4400 for the i5 and HD 4200 for the i3...  They all have the same output.

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  3. Anonymous
    2014-08-29T01:45:36+00:00

    No, the rocketfish MDP-DVI adaptor that I bought from Best Buy is part# RF-AP306.

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