Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2014-08-27T15:42:48+00:00

    No, I haven't made any progress. I ended up RMAing my SP3 for an unrelated issue. The new one had the charging and display issues off the bat. The charging issue was resolved by manually installing the updates from the zip earlier in this thread. The display issue remains, with the same symptoms I experienced with the previous Surface.

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  2. Anonymous
    2014-08-27T18:51:04+00:00

    Hello all

    Thank you for continuing to update us on the situation of the Surface Pro 3 Dock not recognizing/working properly with external displays.

    Although many of you have posted you have tried this, please dock your Surface, check for and install updates manually.  Restart Surface and check for updates again.  Repeat this until there are no further updates, restart twice after the last update has installed.

    Should this persist, please reach out to Support to go over your options.

    In addition, could you post the display make/models that are having trouble connecting along with the connection configuration and adapter types?

    Thank you.

    Best regards

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  3. Anonymous
    2014-08-27T18:57:25+00:00

    I also have this issue with a Samsung U28D590D UHD Monitor -- Display will not work with the docking station port but works with the Surface onboard display output. However, even in this state I am not outputing to max resolution supported by the monitor. What a joke....NOT happy at all Microsoft! Come on!

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