Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2014-08-20T02:52:15+00:00

    Microsoft, When so many people are complaining about this issue why no proper response from you. You should either provide a solution for this issue or at least acknowledge of the issue. Please let me know what should I do with my docking station?

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  2. Anonymous
    2014-08-20T03:06:29+00:00

    Thank you.  I agree with you entirely.  I ended up returning my dock.  When the store employee asked if I wanted to try another one, I said no.  Multiple people on this thread have complained about display issues, suggesting there is a systemic problem with either the hardware or software here.  I simply did not have enough confidence that Microsoft would fix this problem before my return period expires, so I returned my dock.

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  3. Anonymous
    2014-08-20T14:21:25+00:00

    I think there are two separate issues that need to be addressed.

    A - Units that don't charge or display

    B - Units that do charge the tablet but the MDP doesn't work.

    From reading the other posts the people with issue A are either not up to date, or have driver issues that show up in device manager. For those people most of them seem to be able to correct the issue by installing updates or rolling back drivers.

    For the people with issue B, like myself, there seems to be a different problem. I suspect some of these units have different chipsets in them, (or defective chipsets) and the drivers aren't compatible yet.

    It's pretty pathetic that these units get out to the public with this many issues. I'm sitting here with about $1700 worth of hardware on my desk that doesn't work like it's supposed to. I'm a big fan of the Surface platform but there are WAY too many issues with the launch of SP3.

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