Surface Pro 3 dock not detecting external monitor

Anonymous

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it. I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office. I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community. What I need is a solution.

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Anonymous

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it. I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office. I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community. What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

Power off the Surface Pro
Hold Volume Up and the Power button for 10 seconds
Release buttons
Wait 5-10 seconds
Power on the Surface

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Anonymous

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
Have you tried the what Ed Bott - MVP suggests?

Additionally, please read the following support article:

Troubleshoot Docking Station for Surface Pro
Install Surface and Windows updates

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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191 additional answers

Anonymous

2014-08-19T05:59:27+00:00

just got a surface 3 dock. when i plug in the mini display port into the dock, i see a flickering image on the monitor (dell u3011). when i plug the mini display port cable into the surface itself, the image is clear. this seems to suggest that there is a problem with the dock or perhaps the firmware.

microsoft - please help. i am on the verge of returning the dock.
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Anonymous

2014-08-19T02:58:52+00:00

I tried this but still now working for me.
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Anonymous

2014-08-18T23:50:17+00:00

I called into Microsoft support and finally got it working. The problem for me was the firmware update available via Windows Update had not installed. You can check this on yours by going to the Device Manager and seeing if there are yellow exclamation points under Firmware.

With many tries to get it installed, we finally had to manually install each driver update that's part of the firmware. This can be downloaded here:

http://www.microsoft.com/en-us/download/details.aspx?id=38826

Select

Surface Pro 3 - August 2014.zip

and

Surface Pro 3 WiFi BT v15_68_3044_85.zip

Extract each zip and go into EVERY folder and right click on EVERY .inf file and choose install. Took several minutes. Rebooted after installing all the .infs

It took about 5 minutes to complete the installation but now my SP3 charges and the minidp-to-VGA works on my second monitor.

Microsoft, this is totally unacceptable for a $2k machine. I love everything else but if I didn't have a CS background, there's no way the normal user could do this. Wasted hours on this so far.
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