Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2014-09-09T18:05:51+00:00

    What Surface models are you using? I have a very similar situation where Surface A (i5 128) works with the docking station, StarTech.com Mini DisplayPort to HDMI Video Adapter Converter and ASUS VE248H monitor but Surface B (i7 512) does not. Further, when I reset Surface B to factory settings it works with the above configuration until the first reboot.

    Per a previous post, I have tried installing the May 2014 driver for the HD 5000 but that doesn't seem to alleviate the problem in my circumstance.

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  2. Anonymous
    2014-09-09T03:04:49+00:00

    Mini display port working on my SP3 but when I plug cable into docking station mini displayport I get no monitor connection.  I have all updates up to date.  Monitor support works when I plug into SP3 directly.  But I get no response when I take the same cable and plug into the back of docking station.  Planning on returning the docking station if i can' t find fix.  Please help

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  3. Anonymous
    2014-09-06T04:50:56+00:00

    I was finally able to get the dock display output to work. I failed to mention in my previous post that I was using Apple brand adapters for the dvi and vga tests. I've switched monitors to an Acer monitor (sorry I don't have the model number at the moment) and connected it with a generic mini **** to hdmi adapter and it worked. Thank you Steve Nies for your observations on the Apple adapters- I would not have thought that would be the issue.

    OrangeCouch- since you had the one display working for the dock temporarily, I wonder if it would be worth trying devcon.exe to reset the display adapter? I use it on my desktop PC when the HDMI audio flakes out, but it might also work with the signal to the dock (of course, this is purely speculation). Here's an article with some information on it: http://benoitpatra.com/2013/12/22/no-hdmi-sound-without-os-reboot-restart-the-drivers/

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