Surface Pro 3 dock not detecting external monitor

Anonymous
2014-08-13T15:12:33+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

Surface | Accessories | Surface Dock

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Anonymous
2015-10-25T14:03:15+00:00

I have a new surface pro 3 and I purchased two docking stations. 1 for the office and one for home. Neither docking stations allows the pro3 to detect a monitor that is plugged into it.   I can plug the monitor directly into the pro3 and it detects if fine both at home and at the office.   I can tell you that its a serious interruption professionally, and personally and does not bode well for MS's desires to serve the business community.   What I need is a solution.

hey guys

I had exact same issue and I did this and the issue magically solved!!

a two button restart:

  • Power off the Surface Pro
  • Hold Volume Up and the Power button for 10 seconds
  • Release buttons
  • Wait 5-10 seconds
  • Power on the Surface

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Anonymous
2014-08-13T23:38:43+00:00

Hi will-eman,

Thank you for visiting the Microsoft Community! Sorry to know that your Docking Stations are not detecting your external displays. I can certainly understand why this is an inconvenience, especially when, as you mention, it is used in a business environment and for professional purposes. I’d like to help and hopefully provide the best possible solution!

Please try the following:

  • With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized.
  • Please make sure all and latest Windows updates are installed. If so, verify all updates were taken while the Docking Station was connected to the Surface.
  • When you connect the external monitor, do you have any other devices connected to the Docking Station as well? And if so, have you tried removing all devices and connecting the external monitor only?
  • Have you tried connecting other external displays to the docking Station? Are ALL displays or devices not recognized?
  • Have you tried the what Ed Bott - MVP suggests?

 Additionally, please read the following support article:

We hope this information works! Please keep us posted!

We are always here to help!

Best Wishes,

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  1. Anonymous
    2018-03-06T22:29:35+00:00

    check if the monitor is on if it is check if the input is plugged in to the dock and the monitor if it is try plugging it in again for the monitor and the dock

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  2. Anonymous
    2018-03-06T21:12:09+00:00

    Hi, 

    Both my partner and I have the surface pro. I have the surface pro 4 and he has the surface pro 3. We have one dock at home and another at the office each connected to two external monitors. Normally we just dock our individual surfaces when we are working. My surface pro 4 is working perfect with both docs and projects on all monitors however his Surface pro 3 is only recognizing one of the external monitors with both docks. Both docks are updated and since they seem to be working with my computer I know the problem is coming from his surface pro 3. I have done all the updates for his computer and it just won't display. How can I fix this?

    Thank you!

    Stephanie  

    I had the same problem with Surface Pro 3.  I talked with Surface support, and I searched a long time, and even returned one dock for a new one. No joy.

    Then found the Surface_Dock_Updater.  I finally found a set of "Surface Tools for IT

    Steps I took:

    Link:  Surface_Dock_Updater_v2.12.136.0.msi

    1.  Go to the Surface Tools for IT downloader page

    1. Select "Download" and a popup will appear with 6 tool options, and the 5th will be the Surface_Dock_Updater_v2.12.136.0.msi
    2. Check the box for the updater, and select "Next" at the bottom of the window.  The windows downloader will begin.

    Good Luck

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  3. Anonymous
    2018-03-06T20:47:39+00:00

    Hi, 

    Both my partner and I have the surface pro. I have the surface pro 4 and he has the surface pro 3. We have one dock at home and another at the office each connected to two external monitors. Normally we just dock our individual surfaces when we are working. My surface pro 4 is working perfect with both docs and projects on all monitors however his Surface pro 3 is only recognizing one of the external monitors with both docks. Both docks are updated and since they seem to be working with my computer I know the problem is coming from his surface pro 3. I have done all the updates for his computer and it just won't display. How can I fix this?

    Thank you!

    Stephanie

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