Random ERR_NETWORK_IO_SUSPENDED in Windows applications (network itself *is* working)

Anonymous
2022-01-18T18:49:57+00:00

Quite often Windows applications are stuck (frozen) with error ERR_NETWORK_IO_SUSPENDED.

(Typically observed in Chrome, but impacts also any other application, e.g. Edge)

When:

  • after returning from sleep mode
  • *but also* at random time

For how long:

  • several minutes
  • then the applications automagically resume to normal behaviour

What is impacted:

  • all Windows applications at the same time
  • except WSL, that is *not* affected (e.g. I can do a curl without any problem)

Network itself is not the cause!:

  • other devices in my LAN still have access to Internet during the incidents
  • WSL still has access to Internet too!

I had the impression I could have solved the issue after forcing a downgrade/upgrade of Windows, but the problem is there again (maybe since the last Windows update). Windows version is up to date. Already tried to reboot many times, of course. To no avail.

This issue is extremely frustrating, when you are are stuck in the middle of a sentence and have to look at your laptop during long minutes before being able to finish typing. (BTW, got stuck twice while typing the present question!)

I'm quite desparate with this. Don't even have a clue on how to investigate. Did not find anything interesting in Event Viewer.

Context:

  • Surface_Book_3_1900
  • Windows 10 Home 10.0.19044

Moderator note - Moved from Windows to Surface.

Surface | Surface Book | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-01T14:01:47+00:00

    Same here, a few months ago this started to happen.

    In my case it is a Surface Pro 4 with W10.

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  2. Anonymous
    2022-06-01T08:24:50+00:00

    Not much to add other than that I am having this issue as well with my ASUS laptop. Having pretty much all the same issues people have said already; Chrome giving me the ERR_NETWORK_IO_SUSPENDED error after waking up from sleep and often several random times after that, other apps like Discord and Microsoft Teams just acting as if there were no internet connection at all, search and windows buttons in the taskbar not opening up correctly, and no issues detected through any of the normal diagnostic tests. I am also using Windows 11, I really wish someone would respond to help with a solution that isn't just the normal procedure :/ It's been easy enough to ignore and live with so far, but it's extremely annoying and it has been popping up more and more frequently and is affecting plans at this point (like important calls through Discord or Teams).

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  5. Anonymous
    2022-05-30T05:42:04+00:00

    Go to Windows Settings > Update & Security and select Check for updates

    Make sure all updates need are installed including Optional updates

    3: Update drivers and firmware

    Check what is the current OS Build of your Windows version by going to Settings > System > About.

    Go to Download driver and firmware for Surface, choose Surface Book

    Then click the link next to Surface Book 3 then click Download on the next page.

    Choose the .msi file that matches your current OS Build and click Next.

    After downloading, run and install the .msi then Restart.

    4: Run System File Checker Tool

    See: Using System File Checker in Windows (microsoft.com)

    If still the issue persist, try these steps below:

    1: Run network commands

    Open Command Prompt (Admin)

    Type and enter these commands:

    netsh winsock reset

    netsh int ip reset

    ipconfig /release

    ipconfig /renew

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