Random ERR_NETWORK_IO_SUSPENDED in Windows applications (network itself *is* working)

Anonymous
2022-01-18T18:49:57+00:00

Quite often Windows applications are stuck (frozen) with error ERR_NETWORK_IO_SUSPENDED.

(Typically observed in Chrome, but impacts also any other application, e.g. Edge)

When:

  • after returning from sleep mode
  • *but also* at random time

For how long:

  • several minutes
  • then the applications automagically resume to normal behaviour

What is impacted:

  • all Windows applications at the same time
  • except WSL, that is *not* affected (e.g. I can do a curl without any problem)

Network itself is not the cause!:

  • other devices in my LAN still have access to Internet during the incidents
  • WSL still has access to Internet too!

I had the impression I could have solved the issue after forcing a downgrade/upgrade of Windows, but the problem is there again (maybe since the last Windows update). Windows version is up to date. Already tried to reboot many times, of course. To no avail.

This issue is extremely frustrating, when you are are stuck in the middle of a sentence and have to look at your laptop during long minutes before being able to finish typing. (BTW, got stuck twice while typing the present question!)

I'm quite desparate with this. Don't even have a clue on how to investigate. Did not find anything interesting in Event Viewer.

Context:

  • Surface_Book_3_1900
  • Windows 10 Home 10.0.19044

Moderator note - Moved from Windows to Surface.

Surface | Surface Book | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-03-10T15:34:05+00:00

    Not that it makes much difference but I've confirmed that this problem also happens when using an eGPU.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-03-10T02:50:38+00:00

    Hi Marrion,

    All the solutions you gave above are just standard Windows troubleshooting repairs that don't solve the issue at hand.

    I would assume that you give some credit to some of the people out there that they have already exhausted the Windows 'repair' steps before referring to the online community.

    Microsoft has to acknowledge there is an issue that lots of PC users are having. It's bot being addressed.

    But what's new here? Come on, it's Windows! PC users spend have their time on their computers fixing the system and the other half using it.

    I've been using Windows sine 2000. I also build PCs before. I tell you, I spend lots of times repairing software/hardware issues than use Windows itself, until...

    I got saved by Apple iMac! After that I just spend my time using my computer.

    The point is: MS has to find a solution to this issue.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-03-10T00:39:56+00:00

    You’re right, this issue is with lots of computers.

    How do we move this thread to a Windows forum?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-03-10T00:38:48+00:00

    Yes you are right. Some apps don’t open for me too like MS Mail or if I wanted to open the settings page or MS store.

    I searched a lot but haven’t found a real solution that tackles this issue directly.

    I’m wondering if it relates to the graphic card since sleep/ hibernate are related to the computer graphics.

    Do you have a discrete graphic or built in one?

    I have both l. I will try disabling the discrete and see if the issue goes away.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-03-09T19:30:58+00:00

    It's infuriating. Also have this problem with a Dell Latitude running Windows 10.

    Outlook disconnects, chrome thinks the computer has gone to sleep but rdp works fine, as do some other apps. Cisco jabber works for messaging but not for phone calls.

    Have done everything I can think of aside from reinstalling windows,and that shouldn't be a solution.

    Also can this thread be moved to a general windows forum. This is clearly not an issue with surface alone.

    Was this answer helpful?

    0 comments