Surface Pro 4, Screen Flickering, Shaking

Hi sckh_sp4

For us international customers who are suffering from this issue and are out of warranty, the few options at this point are:

1. Wait until Microsoft properly addresses the issue and offer a plan to resolve it-- which just seems more and more bleak as the days go by
2. Swallow the $1-2K+ spent on the device and never purchase/ recommend a Surface again

Not much else we can do atm. I understand your frustration because my SP4 is also currently my only computer and is almost completely unusable.

Hi there, 

I think until now this is not only the "technical problem" as MS TS are trying to convince us. We've tried all the solutions they proposed but our screen are still SHAKING (it is shaking while I type these words) 

Naturally, I hope that MS is trying their best to solve it, but on the other hand I fell that they're showing a very bad customer services. Would it because of we're minority of their customers?

I hope that we could receive a proper answer or we need to unite to raise our voice. This is totally disregarded compare to others firms like Dell or Apple the way they treat their customers.

hi, ya, you are right, maybe the 'us' are only minority to microsoft, so they don't care.

in my mind now, i will comment like this 'surface pro 4 screen is having issue of flickering/shaking whether it is cold or hot in using, please re-think again if you are going to buy it as microsoft did not solve the problem yet till now more than 1 years, because i am still facing the issue of it right now and my device's warranty is expired and nowhere i can replace or repair (at high cost) since i am very far from microsoft store' in every pages of their promotion and advertisement.

this is the ONLY way i can do for escalating the issue to public.

Update:

I submitted my surface for warranty repair through family members in Canada.  The support website had an issue and said my device had been repaired, shipped and delivered a couple days after I submitted it.  Then, it had two repair orders appear both with unsubmitted.  I spoke with a chat agent and they said they had an issue with the system and they had to create a new support order.  She said they had it marked as ready for pickup and I asked for a tracking number.   

Overall it took a couple weeks from submission for it to be shipped back to my relative's address.  Upon arrival, I asked them to open the box, take photos and send me the serial number.  To my surprise, it is what looks like a brand new surface in an original box.  I had my relatives submit just the tablet and the box that was sent was a new box, so there was a pen and adapter included even though I hadn't sent those in.

I'm unfortunately travelling and won't be able to get it for another month or so.

I was surprised and rather pleased to get a new vs. refurbished surface.  I really hope it doesn't have the screen shaking issue.  The lot number on my original surface was 1604, the lot number on the replacement is 1603 so it's a possibility as the new one is basically from the same time period, thought hopefully it won't happen.

Of note, mine is a Core I5, 16GB Ram 256g hd.  It was a unique configuration (I specifically hunted for a version with more ram) I could only order from a random seller on Amazon so it is possible mine was replaced with new because they simply didn't have any matching refurbs.