Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-05-22T04:58:20+00:00

    Any insight yet Dolittle? the driver version and date kinda give me hope! mind posting it? I already posted mine for reference.

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  2. Anonymous
    2017-05-23T16:11:40+00:00

    Where do we stand on this issue? Microsoft really needs to do a recall and replace all of these defective Pro4's. Let us know what is happening with this please.

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  3. Anonymous
    2017-05-25T00:04:51+00:00

    Hi to everyone here on this thread.

    Our support engineer still on the process to check this flickering/shaking issue on your Surface Pro 4. However, for other troubleshooting option, we also recommend to download and run the Software Repair Tool for Surface on this link.

    Let us know the outcome so we can add this to our report.

    Regards.

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  4. Anonymous
    2017-05-25T00:15:54+00:00

    Hello Joseph, 

    I have run the software repair tool as well as done factory resets to my device from a USB stick with the surface pro 4 image on it, and the issue persists even after all this.

    I, as well as the thousands of others who have viewed this thread, have had this issue for months now,  and I'm guessing everyone has already tried all the troubleshooting methods.

    Seeing as this thread has thousands of views, this must be a widespread hardware issue, seeing as these thousands are only the particularly competent users who are knowledgeable enough to search Microsoft Answers.

    Thanks, 

    Sebastian

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