Surface Pro 4, Screen Flickering, Shaking

I think yours is a different problem, but one buried in terminology ... my guess is that your screen brightness fluctuates from low to bright in a random manner.  That is indeed flicker.

Despite the name of the post, what  a lot of the discussion here is about is really what some techies call jitter - in our case the screen moves up and down quickly. The amount of movement gets increasingly worse and, in the early phase, stops when the display changes due to cursor movement or a video. 

I tried taking off the auto brightness but that did not solve the problem.

No, I have the same problem (the screen moves up and down quickly).

It started 10 days ago, and I too noticed that moving the mouse/having a video open stopped the problem, and having the clock displaying the seconds fixed it, but only for one day... now when it starts flickering the only way to stop it is to turn it off.

Did you try it with the auto brightness disabled after the surface was turned off for some time and cooled down? If you disable it while it is hot and already flickering it doesn't work.

Hi, Mohd FaizalMohd Noor,

I assume you are from Malaysia too since you are using Ringgit Malaysia RM2600.

I am too from Malaysia. And of course I am one of the victim as well. My issue wasn't solve yet as well.

I did try to reach out to Malaysia Microsoft and open an issue ticket. All the steps that they offer doesn't work, of course, and is a waste of time. I am not sure how aware they are about this issue but they still give me the standard work around and standard issue checking. I did reintall what ever windows and driver that I got, back and ford, nothing works. Then they conclude that this is a hardware issue and offer me about RM2200 if not mistaken, for a refurbish with 3 months warranty.

instinctively, i refuse the offer and they try to get my consensus to close the ticket but i reject that as well. I told them, the refurbish unit is a refurbish unit because someone own it before and it is somewhat faulty. I presume the unit will start flickering after that.

If you do check on this thread and thousands of it, those that pay money to get a refurbish one is still facing the same issue. And of course if i return back my unit to MFST, it will be refurbish and fall on your hand one day, if you as well pay and get a refurbish.

Well, all those are just my own speculation. I did send MFST Malaysia some of the link, including #flickergate, this community thread as well. And here is the black and white email from them. Note that I remove all the name and sensitive information.

Dear Mr XXXXXX XXXX XXXX,

Based on your conversation with my Supervisor, Mr XXXXXX, please take note that this case had been addressed to the higher superior.

Mr XXXXXX will wait for the update from the superior team and will inform you once any update available.

If you had any inquiry, please reply this email and we will assist further.

Thank you.

XXX

Surface Support

I would encourage you to do so as this is what we can do by far.

To those other that having the same pain, did you guys call up and ask the representative to look at this thread? maybe you guys did and they just keep ignoring it? Do let me know.

hi sugarysalt,

do u have the MFST email? u did call the technical support n what did they conclude of ur case? hardware or software issue?