Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-04-16T01:31:00+00:00

    Hi Rizza,

    Here's a Dropbox link to the video as requested - https://www.dropbox.com/s/bcylro5j0pcx4vq/IMG_2188.mp4?dl=0

    Regards,

    Peter

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  2. Anonymous
    2017-04-17T02:46:26+00:00

    my device had been issued for 3 months and it is out of warranty replacement, first time I ready want to replace new device, but I see a lot of people have same like that, I decided to use it and don't care about issue after some time (2 month) the issue is decreasing and disappear.

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  3. Anonymous
    2017-04-17T20:59:23+00:00

    WHSim, do you use twitter?

    I suggest you mention that "People should avoid buying a @Surface until @Microsoft addresses the screen shaking issue https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/surface-pro-4-screen-flickering-shacking/570165cb-50a0-4d71-bcb1-310ddd869d1d"

    Hi all,

    As Denis has suggested I have sent a few tweets to Surface, feel free to like/ retweet to help with awareness:

    https://twitter.com/uersvs\_deactive/status/854069148237930497

    https://twitter.com/uersvs\_deactive/status/854071405188718593

    https://twitter.com/uersvs\_deactive/status/854072775572639745

    (I have linked to some of the videos posted on this forum, hope you all do not mind).

    I also encourage others to shoot tweets of this problem @Surface and @SurfaceSupport, as they're more likely to pay the issue any attention.

    Also would like to point out a user over at Surface forums who went through THREE replacement devices, all suffering the same screen jittering: http://www.surfaceforums.net/threads/surface-pro-4-screen-shake-freeze-horizontal-lines-across-the-screen.21949/

    This is not okay.. Microsoft has thoroughly disappointed me.

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  4. Anonymous
    2017-04-17T22:59:43+00:00

    Can you send us a screenshot of your current build, just to make sure that we got everything covered and we provide the right resolution. Thank you.

    Regards

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