Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2017-03-23T21:46:28+00:00

Definitely get written confirmation before sending as it looks like they'll only replace or repair if otherwise in completely perfect condition. Am waiting to see what the legal dept say and also getting advice from (UK) trading standards, as this doesn't seem fair at all...
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Anonymous

2017-03-24T18:36:09+00:00
Hi All,

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser

If I keep the touch screen busy by either taping it or keeping a finger on it

If I use the touchpad

If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***
Hello! i have this same issue...

I live outside of US, Brazil, and cant exchange for a another one... So i had no choice, stay with it...

Actually, i think i found a way to fix it...

Its very easy... Just install F.lux software and it will back to normal...

If you dont know how to use f.lux... I usually set F.lux settings to 4.300K at day and 2900 at night..

you can download f.lux here:https://justgetflux.com/

*Sorry for the bad english, hope it works with you too.

Cheers!
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Anonymous

2017-03-25T06:52:31+00:00

Hi,

Thanks, I tried that, still not working. Did you used any specific settings? I don't think the flux can fix it. It might either be initial days of problem on your device as its very minimal in the start but after that it exaggerates, Replacing my device will cost me around $3-400 in just postal service and I wish there was any way to fix it in this country.
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Anonymous

2017-03-26T15:42:53+00:00

That's utterly annoying. All comments happen to suit my case. The problem persist up to now and no Update so far has solved it. I'm very disappointed to have bought this Surface Pro 4. I wish I would have bought an Apple product instead.
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