Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

0 comments

2,779 additional answers

Anonymous

2017-09-26T08:02:41+00:00

How to disable Panel Self Refresh can you provide any instructions?
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-26T08:10:45+00:00

To disable Panel Self Refresh, please refer to this post.

It is important to follow the steps strictly in order to enable the Intel Display Driver GUI (at the taskbar). The Intel Display Driver GUI will allow you to disable the Panel Self Refresh.
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-26T08:30:12+00:00

To disable Panel Self Refresh, please refer to this post.

It is important to follow the steps strictly in order to enable the Intel Display Driver GUI (at the taskbar). The Intel Display Driver GUI will allow you to disable the Panel Self Refresh.

don't bother... been there done that. it simply wont work.....waste of time and effort. nothing works!
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-27T16:07:31+00:00

I bought a iPad Pro 10.5 to replace this piece of junk now to take notes. MS will never bother or even care since the only thing they care is your pocket. As easy as selling you a defective product and asking you to pay to replace your defective product with another defective product. Seems a good way of doing business. I will just keep my friends & family from buying Surface until MS acknowledge this issue.
Was this answer helpful?

0 comments No comments