Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2020-04-12T23:04:21+00:00

    I’m as well from Australia... show my support for a class action.

    regards

    Mick

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  2. Anonymous
    2020-04-12T20:46:32+00:00

    My Surface Pro 4 screen started flickering on the 7th of March.  Now, every time I use it for long it starts flickering, therefore it's impossible for me to use the device for long. As I purchased it in the end of November 2016, it seems I am not elibigle for the flickering (or screen scramble) replacement. What to do?!

    It seems extremely unfair that Microsoft has established this cutt-off point for elibigility if the issue cannot be addressed with a firmware or driver update. It's revolting that Microsoft is asking me to pay  (for support) so they can fix a manufacturing problem just because the issue first appeared a little over 3 months after the 3-year cutt-off point.

    I guess that teaches me not to buy Microsoft anymore...

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  3. Anonymous
    2020-04-12T19:53:25+00:00

    My Surface 4 started flickering a few days ago. I call Microsoft and the customer service rep told me I would get a replacement and then she corrected herself and said I missed the exchange program by one month. She told me that the problem was taken care of before I purchased mine and that is why they will not replace it. Obviously, they did not fix the problem if everyone has the same issue! I asked to speak to a Supervisor, held for ten minutes and he disconnected me when he answered.

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  4. Anonymous
    2020-04-12T11:13:56+00:00

    Earlier this law firm in US helped the Surface Pro 4 user get their products replaced for free of cost. 

    http://www.classlawdc.com/2018/02/06/microsoft-surface-pro-4-class-action-investigation/

    We need to contact them and take their advice on to take this forward.

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