Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2017-12-14T20:04:33+00:00

    I have started to have the same issue following 1.5 years of usage. Nothing helps and my product is out of warranty. If this problem continues this will be the last microsoft hardware I will ever buy.

    Note: There is a solution i missed. Using computer inside a frakking refrigerator.

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  2. Anonymous
    2017-12-14T19:02:58+00:00

    To make it real smooth, i suggest taking a video of the shaking ( if you want add your name as notepad or something as a concrete proof that it's  urs), show the  video and this thread, hopefully they will help you.

    Reason i mentioned taking a video is that, in my case, shaking didnt happen all the time, so i took a video and showed , since i couldn't  get it shaking infront of them, i got mine replaced.

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  3. Anonymous
    2017-12-14T18:57:45+00:00

    If you have access to a Microsoft retail store, that would definitely be your best bet.  Most people report very good outcomes dealing with these retail stores.  Alternately, if not in the US, here is a list of international contact numbers.

    https://msdn.microsoft.com/en-us/library/ee785587(v=cs.10).aspx

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  4. Anonymous
    2017-12-14T18:20:31+00:00

    Its been about 9 months and the shaking has started for me.

    I thought I was on too many drugs and was losing my mind but thankfully it's not only me.

    If I am still under warranty, what is the easiest way to get a replacement without any hassle. Any specific person I can talk to or just call warranty hotline and ask directly for a replacement.

    Thanks.

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