Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2018-03-29T08:53:08+00:00

B-7000 works fine
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Anonymous

2018-03-29T07:51:19+00:00

I have been looking for a new ultra book, but ended up ordering a new SP5 i7 16GB 512GB, which will arrive on Monday.

I read the new i7 has improved hybrid cooling, so I really hope it will be a more trouble free experience than the SP4 has been.

Apparently I could not really find a ultra book I would like as much as I have liked the SP4, so now against all odds I changed my mind and will give the SP5 a chance.

The screen releasing from my SP4 seems to be the glue detaching as I can easily push it back in position, but the glue doesnt stick at this 7-8cm section. Since it is out of warranty, does anybody know what glue to use to carefully glue the screen back into position?
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Anonymous

2018-03-28T20:43:26+00:00

I have the same flicker issue after it's been on a few hours
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Barb Bowman 80,815 Reputation points MVP Volunteer Moderator

2018-03-28T18:34:44+00:00

https://www.ifixit.com/Teardown/Microsoft+Surface+Pro+4+Teardown/51568

>Does anybody know if the lithium battery is located at the lower left area? from what I can see the problem is caused by something swelling up inside the tablet. Anything else than the battery that can swell up like this?
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