Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-08-30T11:28:05+00:00

    I installed Intel Extreme Utility either, I hope if I keep the temperature below 60 degree,the problem would be solved.

    However, when I want to work a bit with it an sometime it is connected to internet, it starts to be too hot,it is not reasonable.

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  2. Anonymous
    2018-08-30T10:58:54+00:00

    Thank you for the information in this reply.  I wonder if using the Intel Extreme Utility would solve the problem, without going through the pain of the exchange.  Has anyone else used this solution...letting the core temperature stay below 60 degrees celcius?

    Cam

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  3. Anonymous
    2018-08-30T09:46:09+00:00

    Hi

    I have replaced my SP4, two times. in fact, last week I have received the third SP4.

    I wish I have bought a laptop from another companies.

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  4. Anonymous
    2018-08-30T04:08:17+00:00

    Hi

    I have changed my SP4, two times.

    I agree that we have paid too much for such product. I like you cannot afford to buy a new laptop, I regret to buy SP4.

    the problem is that, the screen flickering will starts after several month not one or two months after replacing. it is my experience.

    SP4 is not a real laptop, it is tablet and we cannot expect it work like laptop.

    I feel like hate MS, replacing SP4 by another SP4, is not a good service. they must solve the problem totally.

    they must change our SP4 by another surface not SP4.\

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