Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2018-10-06T14:08:06+00:00

After this terrible experience, I've decided NEVER to buy anything made by MICROSOFT again. I took a loan to buy that load of rubbish called Surface Pro 4, and it turned out to be a nightmare to me. I'm in Nigeria, so I know I'll never get a refund or replacement. I've tried to contact your customer support in Nigeria, but they never picked my calls. Can you imagine taking a loan to buy something you can't use happily, and you still have to repay the loan?

same with me here in Brunei, i took a loan for my SP4, yet in the end it is unusable. will never ever buy any products from Microsoft again, I'm done! there's a replacement program for the affected users, but they asked me to pay for it. mine not even over 2 years since i bought it. disappointing much.
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Anonymous

2018-10-06T13:05:55+00:00

After this terrible experience, I've decided NEVER to buy anything made by MICROSOFT again. I took a loan to buy that load of rubbish called Surface Pro 4, and it turned out to be a nightmare to me. I'm in Nigeria, so I know I'll never get a refund or replacement. I've tried to contact your customer support in Nigeria, but they never picked my calls. Can you imagine taking a loan to buy something you can't use happily, and you still have to repay the loan?
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Anonymous

2018-10-06T12:58:47+00:00

The HP Spectre Folio looks very good, but its also costly, its above $1000. The HP Spectre x12 12" also looks good, and is more affordable. As for the Surface Pro 4, I wish you luck in your efforts to get a refund. I'm in Nigeria, so I know I'll never get a refund, and will never get a replacement. I'm still trying to repay the loan I took to buy that terrible nightmare called Surface Pro 4, a total piece of crap. I can't afford to buy another computer now. I'm just sad.
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Anonymous

2018-10-06T02:27:59+00:00

I know! I just put a down payment on a house, paying for my wedding, trying to have a baby by next year (medical issues), paying other bills like I can't afford a new computer right now and even typing right now I can hardly see what I am typing on the screen! I heard the Samsung laptop is really good but it's over $1,000 as well.... so can't get it. And I've had 3 Dell computers/laptops and all of them have been horrible so I don't trust them either. I probably go back to HP. I looked into Lenovo laptops but apparently they have the same ghosting/flickering problem so I'm staying away. Hopefully we get our refunds, I wrote to the lawyers who are investigating this issue saying we should get a refund not a refurbished product with the same problems with possibly more problems on top of that. Good Luck! If you find a better laptop let me know I'm researching new ones!
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