Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2019-02-26T13:51:58+00:00

    Hi Barb,

    My brother are going to Washinton D.C in May to stay for 5-7 days. Could I send my SP4 with him to do the replacement? If yes, is there any protocol that I must do before he goes?

    Best regards,

    Lucas

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-02-26T11:29:58+00:00

    I'm a volunteer and do not work for Microsoft.  if you want background on what a

    Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for Volunteer

    Moderators see https://answers.microsoft.com/en-us/page/faq#faqWhosWho1

    You seem to be calling countries where the SP4 was not officially launched.

    There is an UNOFFICIAL list at

    https://forums.windowscentral.com/microsoft-surface-pro-2017/461309-surface-availability-world-biased-unbiased.html

    but it seems correct.

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  3. Anonymous
    2019-02-26T06:44:19+00:00

    And I forgot to mention that I have called your Singapore, Malaysia, and Thailand number too, and found out that the auto reply system goes off saying,

    "this phone service is not yet available"

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  4. Anonymous
    2019-02-26T06:14:48+00:00

    I have tried your method as I have a person I can rely on in the Philippines.

    The number we have used were listed in below address as your website support redirects me to this particular page.

    https://support.microsoft.com/en-ph/help/4051701

    They told us that the service there cannot support Surface Pro, and they redirect to another website that is below.

    https://support.microsoft.com/en-ph/devices

    Which is exactly where I started to look for.

    What is this? Are you trying to evade replacement and to expire the special warranty for flickering problems?

    Just give me someone I can call and talk directly to move forward.

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