Surface Pro 4, Screen Flickering, Shaking

Hi there, 

I think until now this is not only the "technical problem" as MS TS are trying to convince us. We've tried all the solutions they proposed but our screen are still SHAKING (it is shaking while I type these words) 

Naturally, I hope that MS is trying their best to solve it, but on the other hand I fell that they're showing a very bad customer services. Would it because of we're minority of their customers?

I hope that we could receive a proper answer or we need to unite to raise our voice. This is totally disregarded compare to others firms like Dell or Apple the way they treat their customers.

Hi sckh_sp4

For us international customers who are suffering from this issue and are out of warranty, the few options at this point are:

1. Wait until Microsoft properly addresses the issue and offer a plan to resolve it-- which just seems more and more bleak as the days go by
2. Swallow the $1-2K+ spent on the device and never purchase/ recommend a Surface again

Not much else we can do atm. I understand your frustration because my SP4 is also currently my only computer and is almost completely unusable.

what should we do now?

my unit was bought at november/december 2015 in malaysia. i did not experiencing the shaking/flickering issue all the while till the Anniversary Update, i had the shaking/jumping up and down issue whenever the device got heated up, even watching youtube at 1080p for just after few minutes, not so serious and the shakes were happening on and off not every time when the device got heated up.

thinking the issue will be finally resolved by further updates, so i did not go for warranty and thinking it will be okay after all, but now the warranty period is expired and after install the Creators Update, the issue of shaking were happening more frequently or 100% sure happening when the device is hot.

it is totally NOT-use-able, this is my ONLY device, i need to use it daily for all my personal and work stuff. SP4 is an expensive and premium product and wishing it to last me for at least next 5 years, however...

to others who are having few devices, they can just stop using SP4 for heavy work/program/application/whatever and switching to other devices, but to me, this is the ONLY device i have, and microsoft seems not doing anything although they knew this issue is related to hardware (most possibility) and software issue.

i will not buy microsoft product anymore, and i will NOT recommend microsoft product to friends and family, and when and where ever i see microsoft hardware promotional page over social media like facebook and such, i will copy and paste my issue in their comment column.

never expecting this is happening, it is really annoying, the problem is, what should we do now?

This is untrue. I have had automatic brightness disabled since day 1 of owning my Surface (as a matter of preference), and can confirm that it does not relate to much less resolve the issue at hand whatsoever.

(Also note: this flickering/shaking is completely different from the flickering some SP4 users experience at <20% brightness)