Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

Was this answer helpful?

100+ people found this answer helpful.
0 comments No comments

2,779 additional answers

Sort by: Most helpful
  1. Anonymous
    2017-05-19T20:46:46+00:00

    Today I left the device playing a twitch.tv a stream, after 3 hours, the flickering was very bad.

    I restarted and the surface logo flickered just as bad.

    The flickering only stops if nothing in the screen changes for a couple of seconds, then starts soon after anything changes, I have been having to use the device flickering all day, I am going to go crazy.

    I feel that returning the device in exchange for the same SP4 will very likely lead to the same problems.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2017-05-18T18:31:18+00:00

    Hi there! Just to add to the pile of people with this issue. 

    • Just to verify, can everyone confirm if all have installed the Creators Update?

    All updates release to this date have been installed

    • When you turn on the Surface, did you notice if the Surface logo flickers/shakes as well?

    Yes, it does flicker as well. UEFI screen too. 

    • Does it occurs immediately after you logged in to Windows, or when working on a certain task? If so, how long does flickering/shaking last?

    Yes, it happens right on start up. After a while, however, it stops. if i reboot the equipment it happens again and it seems to stop after   while. Happens on almost all startups. 

    • Does your device connect to your external monitor/s via Surface docking station when this occurs?

    I dont own another monitor to test this. 

    • Are you using a splitter/adapter to connect directly to an external monitor without the docking station?

    No. 

    Already had a chat with a support agent, and the problem started that day and i related to an app. the device didnt flicker again that day until i turned it off and then used it again....my device seems to flicker when it is COLD. Just confirmed that.... weather here tends to be hot (35-49 celsius). I dont run AC inside the house on day, since room is well insulated. I get 25 degress aprox on daytime. So far, device only flickered morninig on first start up. BUT! on the night, i get my AC on to 18 celsius. Tonight, and as I write this, the device is flickering... 10 minutes after I turned my AC on. Now i decided to heat up the device by launching a game, running it for 2 minutes and stopping. All flickering is gone! .... until the device gets cold again. Also, i could almost swear the flickering was the complete screen at first. Now, however, there is a 1cm aprox band on the top of my screen that doesnt flicker. 

    This definately a freaking hardware issue. I want them to replace this thing on my country! It is not far, I live in Mexico for christs sake! Can anyone help us out?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2017-05-18T15:34:16+00:00

    Just to verify, can everyone confirm if all have installed the Creators Update?

    YES

    When you turn on the Surface, did you notice if the Surface logo flickers/shakes as well?

    SOMETIMES

    • Does it occurs immediately after you logged in to Windows, or when working on a certain task? If so, how long does flickering/shaking last?

    USUALLY STARTED IMMEDIATELY EVEN BEFORE LOGGING IN TO WINDOWS. THE FLICKERING ONLY STOPS IF I AM DOING SOMETHING - TYPING, GAMING, ETC. SOMETIMES IT WILL QUIT IF I JUST TOUCH THE SCREEN, BUT SOMETIMES IT DOESN'T.

    • Does your device connect to your external monitor/s via Surface docking station when this occurs?

    I DO NOT USE AN EXTERNAL MONITOR. BUT THE DISPLAY FLICKERS WHETHER I'M ATTACHED TO THE KEYBOARD OR NOT.

    • Are you using a splitter/adapter to connect directly to an external monitor without the docking station?

    NO

    FYI - MY SURFACE PRO4 ALSO HAS A DARK SMUDGE ON THE DISPLAY IN THE AREA WHERE THE FLICKERING IS THE WORST. I'VE ALREADY BEEN TOLD IT IS PROBABLY A BAD DISPLAY, BUT MICROSOFT CLAIMS IT IS NOT UNDER WARRANTY EVEN THOUGH I PURCHASED IT 11/25/2016. THE LAST QUOTE THEY GAVE ME WAS $450 TO REPLACE IT. THAT IS NOT ACCEPTABLE SINCE IT IS OBVIOUSLY A DEFECT IN THE PRO4.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2017-05-18T08:08:33+00:00

    Hi Joseph,

    For my case:

    1. All updates installed
    2. No flickering when turning on, but start right at welcome screen
    3. It happens right away if nothing is refreshed in the screen
    4. No external monitor, no dock

    Was this answer helpful?

    0 comments No comments