Surface RT IE Inoperative since latest update

Anonymous
2019-09-13T23:35:05+00:00

I have this problem too.

Surface | Other

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-13T13:46:59+00:00

Please see https://support.microsoft.com/en-us/help/4516041/windows-8-1-kb4516041 for news on this as of 9/24/2019!

Addresses an issue that may prevent Internet Explorer 11 from opening after installing KB4516067 on a Windows 8.1 RT device. You may have received the error, "C:\Program Files\Internet Explorer\iexplore.exe: A certificate was explicitly revoked by its issuer."

Look in the OPTIONAL area in Windows Update. It is labelled as a PREVIEW ROLLUP. Please install it to regain functionality.

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Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-13T16:23:34+00:00

Please see https://support.microsoft.com/en-us/help/4516041/windows-8-1-kb4516041 for news on this as of 9/24/2019!

Addresses an issue that may prevent Internet Explorer 11 from opening after installing KB4516067 on a Windows 8.1 RT device. You may have received the error, "C:\Program Files\Internet Explorer\iexplore.exe: A certificate was explicitly revoked by its issuer."

Look in the OPTIONAL area. It is labelled as a PREVIEW ROLLUP. You can safely install this preview.

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-24T17:43:29+00:00

Please see https://support.microsoft.com/en-us/help/4516041/windows-8-1-kb4516041 for news on this!

Addresses an issue that may prevent Internet Explorer 11 from opening after installing KB4516067 on a Windows 8.1 RT device. You may have received the error, "C:\Program Files\Internet Explorer\iexplore.exe: A certificate was explicitly revoked by its issuer."

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-17T10:08:53+00:00

Hard to say what is going on here, but Microsoft sent down a bad update that is preventing people from using Internet Explorer on Surface RT and Surface 2. Which Surface do you have?

Go to Start , and select Control Panel > Programs > View installed updates.

In the search box in the upper-right corner, enter kb4516067.

Select Update for Microsoft Windows (kb4516067) > Uninstall.

Then open Services and disable Windows Update for now.

Right click/tap and hold the Start icon on task bar, then select computer management, next, select Services and Applications. 

In the preview pane select Services. Scroll down to Windows Update and select it. Look at the upper left of the preview pane and disable/turn off.

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Anonymous
2019-09-14T04:49:24+00:00

Go to Start , and select Control Panel > Programs > View installed updates.

In the search box in the upper-right corner, enter kb4516067.

Select Update for Microsoft Windows (kb4516067) > Uninstall.

Then open Services and disable Windows Update for now.

If you have a Surface 2 or Surface RT and are uncomfortable uninstalling updates and blocking them, there is apparently a 3rd party web browser that might work for you called Sidekick Private Browser. I don't know anything about it, but here is the direct link https://www.microsoft.com/en-us/p/sidekick-private-browser/9wzdncrd2mtl

Please let us know your opinions of this third party browser if you decide to use it. 

This isn't a fix for the problem, and Microsoft still has not commented.

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  1. Anonymous
    2019-10-06T16:45:52+00:00

    MicroSoft did it again.

    Like other people I lost IE following an update. I was able to retrieve access by de-installing the update (KB4516067). Everything fine ... until an other automatic Windows Update removed IE again. No more access to IE on my Surface.  Unfortunately, it is an old RT and I can't stop the automatic updates. Will I have to de-install the updates everytime I open my Surface?  It is old but, except this IE update problem, it is working very well.  I can't say the same about MicroSoft. I also have a Surface 3, ... not working for another reason. Very very disappointing.

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