right click not working surface

Anonymous
2013-05-29T14:27:56+00:00

I recently purchased a Surface Pro. It has been doing great, but recently I installed a program on the desktop, and cannot perform a right click in the program while using the touch screen/pen. I can right click in the program if I have the type cover on and use the mouse pad.  But I do not always use the type cover attached.  The program is a propriety medical billing program called Eclipse by Galactek, and it otherwise works well on the desktop, just cannot right click using touch/pen.  The right clicking does work on other desktop programs if I minimize the program  and touch/press and hold on the desktop, or in other apps/programs.  Please help, I need to be able to right click without the type cover on in this app/program.

Surface | Surface Earbuds | Touch and gestures

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Anonymous
2013-05-30T11:39:59+00:00

I would recommend contacting the developer of the program. The problem you are experience is most likely due to the fact that the program itself was not designed to be able to make use of the APIs that Windows 8 uses for it's touch/pen inputs and would require the program's developer to release an updated version, or patch, for the program in order to tell it how to interpret the inputs. (While the OS knows what you're doing, the program doesn't know what the OS is saying you're telling it to do, if that makes more sense.)

Since you need to be able to use the right-click feature in the here-and-now my recommendation, while not ideal, is to pick up a wireless/bluetooth portable mouse - the small variety - that you can use in the interim as the right-click functionality will be universal. This information can be confirmed by the fact that the trackpad's right-click functionality does work in the program.

Sadly, this isn't something that Microsoft will be able to resolve as it's a program-side issue and not something wrong with the Windows operating system. I hope this information is useful.

-Llethander-

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  1. Anonymous
    2015-01-21T13:50:29+00:00

    Surface Pro 3 has the same issue even in file Explorer

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  2. Anonymous
    2016-02-19T03:56:00+00:00

    Yeah I have the same thing. I'm trying to use right click to select open with but nada only open, cut, copy, delete and properties are showing up

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